I think someone in my family has a gaming problem — what should I do?

If you believe a family member or someone close to you is affected by problem gaming, start by talking to them with empathy. You can contact our support team via live chat or at support@rbajaa.cam and we can help you take the next steps. You can also request an account investigation based on a family concern.

🛡️ Safe Gaming

rbajaa Responsible Gaming — Your Safety Is Our Priority

rbajaa believes gaming should be enjoyable, not a burden. We are always committed to ensuring the safety and wellbeing of every player.

For players aged 21 and above only

What is responsible gaming and why is it important?

Online gaming can be a great source of entertainment, but when it goes out of control it can cause personal, family, and financial harm.

As a responsible online gaming platform in Bangladesh, rbajaa places the mental and financial wellbeing of every player at the highest priority. Our goal is to keep gaming a controlled and enjoyable experience — never a source of stress or compulsion.

Responsible gaming means understanding your budget, managing your time, and having the courage to seek help when needed. At rbajaa, we are here to support you along the way.

Remember — gaming is not a source of income, it is a form of entertainment. If you ever feel that gaming is having a negative effect on your daily life, contact our support team right away.

Important Warning

Online gaming can be addictive. If you notice any of the following signs, take action immediately:

Repeatedly playing to chase losses
Neglecting family or work life
Betting with borrowed money
Being unable to stop playing

Our Protection Tools

rbajaa provides several strong safety measures to keep your gaming experience secure.

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and a waiting period applies before it can be changed.

Budget Control Instant

Session Time Limits

Set a maximum duration for each gaming session. When the set time is up, the system will automatically alert you and suggest taking a break.

Time Management Automatic

Time-Out Option

If you feel you need a short break, take a time-out ranging from 24 hours up to 30 days. During this period no bets or deposits can be made on your account.

Break Flexible Duration

Self-Exclusion

If gaming is causing serious problems in your life, apply for long-term self-exclusion. You can have your account closed for 6 months or permanently.

6 Months+ Permanent Option

Age Verification

Age verification is mandatory when registering at rbajaa. Players under 21 cannot open an account. Additional verification is required in cases of doubt.

21+ Mandatory Identity Verification

24/7 Support

Our Bengali-language live chat support is always available for any gaming-related issue. A dedicated team is ready at all times to advise on responsible gaming.

24/7 Live Chat In Bengali

The Golden Rules of Healthy Gaming

Keep these simple rules in mind to play responsibly at rbajaa.

Only play with money you can afford to lose without it affecting your daily life.
Never think of gaming as a way to earn money — it is an entertainment expense.
Set a fixed budget and time limit before you play, and stick to them.
Never play when you are tired, emotionally distressed, or under the influence of alcohol.
Avoid the urge to place bigger bets to chase your losses.
Take regular breaks and spend time with family and friends.
Review your gaming history and spending records from time to time.
If you feel you are losing control, let us know via live chat right away.

Weekly Spending Review

View your complete history of deposits, withdrawals, and bets for each week from your account dashboard. Transparency is the first step toward responsible decision-making.

Realistic Expectations

Keep in mind that all casino games carry a house edge over the long term. There is no guarantee of winning — play only for enjoyment.

Assess Yourself

Answer the following questions honestly. If most answers are yes, it is time to seek support.

Have you ever spent more than your set budget and felt regret afterward?

Have you placed more and larger bets to try to recover losses?

Has gaming caused problems with your family, friends, or work life?

Have you tried to stop gaming but repeatedly failed?

Have you gamed using borrowed money or by dipping into your savings?

Do you feel restless, irritable, or anxious when you are not gaming?

Have you hidden your gaming spending from your family?

Have you used gaming to relieve stress or feelings of depression?

Get Help

If you answered yes to any of the questions above, you are not alone. rbajaa's 24/7 live chat support team is ready to help you in Bengali.

Email us: [email protected]

Remember

Problem gaming is not a sign of weakness — it is a mental health condition that can be treated. Seeking help is the bravest step you can take.

Protection of Minors

rbajaa is for players aged 21 and above only. We are firmly committed to protecting children and young people.

Age verification is a required step in the registration process at rbajaa. If we suspect that an account is being operated by someone under 21, that account is suspended immediately and investigated.

A request to parents — use parental control software on your children's devices. Never share your login details. Have open conversations with your children about gaming.

For any suspicion or complaint related to underage gaming, contact us via live chat or at [email protected].

21+ Only

Proof of age is mandatory at registration. No exceptions.

Strict Verification

Suspicious accounts are suspended immediately.

Parental Controls

Use parental control software on your child's device.

Report a Concern

Self-Exclusion and Account Restrictions

When you feel you need some distance, rbajaa gives you all the options you need.

Short Break

Temporarily close your account for 24 hours to 7 days. Can be reactivated at any time.

Monthly Time-Out

Suspend your account for 14 days to 1 month. Can be reactivated once the period ends.

Long-Term Exclusion

Self-exclude for 6 months or more. Reactivation is not possible before the period ends.

Permanent Closure

If you want to close your account permanently, contact our support team. This cannot be reversed.

How do I self-exclude?

For self-exclusion or any account restriction, contact our 24/7 live chat or email [email protected]. Your request will be processed with the highest priority.

Enjoy Gaming Responsibly

Gaming at rbajaa should always be enjoyable. Explore our large game collection and contact our support team whenever you need assistance.

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Responsible Gaming FAQ

Here are answers to the most frequently asked questions about responsible gaming.

After logging in to your account, go to the Responsible Gaming Settings section. There you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. Increasing a limit requires a waiting period to ensure you are making a considered decision.

Any remaining balance in your account will be kept safe after you self-exclude. Once the self-exclusion period ends, or upon your request, a withdrawal will be processed. Contact [email protected] to request a withdrawal.

If you believe a family member or someone close to you is affected by problem gaming, start by talking to them with empathy. You can contact our support team via live chat or at [email protected] and we can help you take the next steps. You can also request an account investigation based on a family concern.

A time-out is a temporary break — usually from 24 hours up to 30 days — after which your account becomes active again automatically. Self-exclusion is a longer-term decision, ranging from 6 months to permanent, where your account cannot be reactivated before the set period ends.

Yes, gaming addiction or problem gaming is a recognised mental health condition and effective treatment is available. Many people have successfully recovered through professional mental health services, counselling, and support groups. Acknowledging the problem and seeking help is the first and most important step.

Yes, all responsible gaming support — setting deposit limits, time-outs, self-exclusion, and advice — is completely free and available 24/7. Contact us via live chat or at [email protected].